support
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getting started
Onboarding and First Campaign
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Submit your campaign brief
Log into app.minora.ai. Enter budget, geographies, goals, and constraints. Upload creative assets. Takes under 10 minutes. -
Connect your ad accounts
Grant Minora AI access to your ad platforms via OAuth. No passwords shared. Takes 5 minutes per platform. -
Connect your CRM
HubSpot and Salesforce connect through native integrations. Custom CRM via API. Takes 15-30 minutes. -
Review your media plan
Within 3 hours of brief submission, review the predictive media plan. Modify and approve. Campaigns launch after approval.
campaigns
Campaign Management
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Monitor performance
Real-time dashboard with channel performance, CPA trends, and budget allocation. Updates continuously. -
Modify campaigns
Pause, adjust budgets, change targeting, or swap creative anytime. Changes take effect within minutes. -
Add channels or increase budget
Submit brief updates through dashboard. Budget increases within 24 hours. New channels via 48-hour deployment. -
Creative uploads
Upload new creative assets through your dashboard. The system matches assets to segments and deploys across channels.
account
Account and Billing
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Billing and invoicing
Commission invoiced monthly based on managed ad spend. Invoices available in your dashboard. -
Team access management
Add team members with role-based permissions: viewer, editor, admin. SSO available for enterprise accounts. -
Pausing your account
Pause campaigns anytime through dashboard or account manager. Campaigns can resume instantly. -
Cancellation and data export
No exit fees. Data export within 48 hours. Processing data purged within 30 days. Your accounts stay with you.
reports
Reporting and Analytics
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Reading explainable AI reports
Each entry shows: what changed, why, what action was taken, and the result. Click for detail. Filter and export. -
Attribution reports
Multi-touch attribution from ad impression to closed revenue. CRM-connected. Filter by channel, segment, or time range. -
Exporting reports
PDF, CSV, and formatted slides. Executive summaries auto-generated. Board-ready without manual formatting. -
Audit trail access
Every optimization decision logged. Searchable by date, channel, action type, and budget amount.
Frequently Asked Questions
- Question:How do I submit my first campaign brief?Answer:Log into app.minora.ai. Enter budget, geographies, goals, constraints, and upload creative. Under 10 minutes. Live within 48 hours.
- Question:How do I monitor campaign performance?Answer:Real-time dashboard shows all campaigns, channel performance, CPA trends, and budget allocation. Updates continuously. Check anytime.
- Question:How do I read explainable AI reports?Answer:Each entry: what changed, why (data signal), action taken, result. Click for detail. Filter by channel or time. Export as PDF/CSV.
- Question:Can I pause or modify campaigns?Answer:Yes. Pause, adjust budgets, change targeting, swap creative. Changes take effect within minutes. AI recalibrates automatically.
- Question:How do I add new channels?Answer:Submit brief update through dashboard. Budget increases within 24 hours. New channels via 48-hour deployment process.
- Question:How do I contact support?Answer:Email contact@minora.ai or in-dashboard chat. Business inquiries: 4 hours. Technical: 2 hours. Urgent: 1 hour.
- Question:How do I connect my CRM?Answer:HubSpot/Salesforce via native integrations. Custom CRM via API. 15-30 minutes for standard CRMs.
- Question:How do I cancel?Answer:Email support or notify account manager. No exit fees. Data export within 48 hours. Your accounts and data stay with you.
Need Help? We Respond Fast.
Email contact@minora.ai or use in-dashboard chat for immediate assistance.